Fischer Computer Services
Remote support download
This lets us see and work on your screen while we're on the phone with you. It takes about a minute to set up.
Download remote support Windows · ScreenConnect.ClientSetup.msi- Open the file once it finishes downloading. Look in your Downloads folder if it doesn't open on its own.
- Allow it to run. Windows may ask you to confirm — choose Yes, or More info then Run anyway.
- Tell us when it's done. Your computer will appear on our end and we'll take it from there.
Windows showed me a warning
That's normal. Windows shows this for any program it hasn't seen a large number of people download. Ours is used by a small number of local businesses, so it stays on that list.
You'll see one of the two screens below, depending on where you click. Either way, the file is the same.
If you see a short message
Click the three dots next to the file name, then Keep.
If you see a larger box
Check the Publisher line first, then click the arrow next to Delete and choose Keep anyway.
The Publisher line should read:
Blue Cube Business Services, LLC — Arlington Heights, IllinoisThat's our registered business name. If it says anything else, or says Unknown publisher, stop and call us before going any further.
You'll know it worked when
The warning is replaced by a plain Open file link.
Opening the file may bring up one more Windows box titled Windows protected your PC. Click More info, check the same Publisher name, then Run anyway.
Chrome and Firefox show similar warnings with different wording. The same rule applies — check the publisher name, then continue.
Still stuck? Call us and we'll walk you through it.
We only ask you to install this only after being instructed to do so by us.
If someone contacted you out of the blue and sent you here, hang up and contact us ASAP.